FAQ
Care & Fit
What materials do you use?
We source materials that will stand the test of time and travel. Our fabrics are sustainable, durable, and comfortable, each with travel-friendly features like wrinkle resistance, odor protection, four-way stretch, spill resistance, and more.
How do I pick the right size?
We design our pieces to be comfortable and figure-flattering. Our stretch fabrics make sizing flexible, but please refer to the individual garment’s size chart for the best fit.
How do I care for my piece?
For the best results and longest lifespan of your new favorite travel companion, wear often and wash less.
We want your garment to live long enough to become vintage and stay out of landfills, so please handle with care :)
Generally, we recommend spot-treating with warm water and clear detergent, avoid using bleach, and when needed, machine wash cold & lay flat to dry or tumble dry on low heat. Please see individual garment care labels for detailed instructions.
Shipping
What shipping materials do you use?
All our packaging is eco-friendly and recyclable. Our mailers and tissue paper are made from compostable and FSC Chain of Custody Certified paper and non-toxic ink.
Our cards and hang tags are made with FSC Certified & naturally compostable paper and soy-based printing ink, and we use compostable ribbons made from wood fiber.
FSC certification ensures that products come from responsibly managed forests that provide environmental, social and economic benefits.
When will I receive my order?
Once the order has shipped, you will receive a shipping confirmation email with an estimated delivery date.
In-stock items will be shipped out within 3 business days.
Pre-order items are made-to-order to avoid overproduction and will be shipped out approximately 6-8 weeks from when the order was placed.
Exchanges & Returns
What is OJALÁ’s return policy?
We accept returns or exchanges within 30 business days after the order is delivered. We offer a pre-paid return label for domestic orders when requested. We do not provide return labels for international orders.
FSC certification ensures that products come from responsibly managed forests that provide environmental, social and economic benefits.
How do I start a return or exchange?
Please email contact@ojalaapparel.com and include your order number. A real person will be happy to assist you! We aim to make this process as easy as possible for you :)
What is eligible for return?
We accept returns for any reason within 30 business days after the order is delivered. All items must be unused, with tags attached and in the original packaging.